Frequently Asked Questions
Everything you need to know about your next vintage find.
Are all items at Downies Collectables authentic?
Yes, every item in our collection undergoes a rigorous multi-point inspection process to ensure 100% authenticity before being listed for sale.
How do you determine the condition of vintage fashion items?
We use a standardized grading scale ranging from 'Pristine' to 'Good'. Detailed descriptions of any minor wear or unique characteristics are provided on each product page.
How long does shipping take?
Orders are typically processed within 48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy for collectable pieces?
We offer a 14-day return period for most items, provided they are returned in the exact condition they were received with all original tags and security seals intact.
Do you offer international shipping?
Yes, Downies Collectables ships worldwide. Please note that customers are responsible for any customs duties or import taxes incurred by their local government.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey.